Healthcare

Evaluate and redesign the existing application’s architecture and design style for the healthcare company.
Develop and document detailed personas to ensure that the application met their needs effectively.
Transform the outdated and complex user interface into a streamlined, modern, and automated experience tailored to the identified personas.

UX Strategist, Principal UI Designer, and Researcher (solo UX resource)

Revamped Login Module: Overhauled the login process to provide users with:
- Essential database information
- Enhanced functionality with a more intuitive interface
- A clear and logical button hierarchy
Developed UX Interaction Process: Introduced the company’s first UX interaction process, leveraging Agile methodologies and integrating existing tribal knowledge to guide the design process.
Initiated Style Guide Creation: Began developing a comprehensive style guide alongside the redesign efforts to ensure consistency and coherence across the application.
Redesigned Prescription Refill Screen: Updated a 20-year-old prescription refill screen plagued by broken links, outdated information, and inconsistent color use. This redesign created these 2 huge wins:
- Order or reorder multiple prescriptions in a single view, eliminating the need to navigate through multiple screens for each prescription
- Receive proactive, global-level alerts for reorders, reducing the need for nurse practitioners to manually monitor and check messaging systems